Refund Policy

What this covers

This policy applies to paid plans of Staz's Bot (Bronze, Silver and Gold), billed per server as subscriptions through Paddle, our payment provider and merchant of record. The Free plan costs nothing and needs no cancellation.

Cancel any time

You can cancel your subscription at any time: open the server in your dashboard and use Manage subscription, which takes you to your billing portal. Cancellation takes effect at the end of your current billing period — you keep the paid plan until that date, and you are not charged again after it. There are no cancellation fees and no lock-in.

Refunds

Refund requests are honoured within 14 days of a charge. If you were billed and want your money back, contact us within 14 days of that charge and it will be refunded in full to your original payment method.

To request a refund, get in touch via staz.co.za or reply to your billing receipt email. Refunds are processed by our payment provider and typically reach your account within 5–10 business days.

After a refund or cancellation

When a paid plan ends, your server simply drops back to the Free plan. Your settings and data are kept, and everything in the Free plan keeps working. If the server was given a plan through a promotion or a manual grant, it returns to that instead.

Contact

Questions about billing, cancellations or refunds: get in touch via staz.co.za.